Need help choosing a product, checking a delivery or arranging a return? Contact our customer support team using the details below, or send us a message with the form on this page.
Contact Perstarly
Perstarly is operated by MUXIL LIMITED.
Registered office and business address:
L220, Beaconside Business Village, Stafford Enterprise Park,
Weston Road, Stafford, ST18 0BF, United Kingdom
Email: support@perstarly.com
Phone: +44 20 8432 3088
Customer support: Monday–Friday, 9:00 AM–6:00 PM, United Kingdom local time (GMT/BST). Saturday–Sunday: closed.
For an order enquiry, please include your order number. For returns, contact us for the designated return address before sending a parcel; our office address is not an automatically authorised return address.
Track your order
Open the order-status or tracking link in your order or shipping confirmation email. If you cannot find your confirmation, email support@perstarly.com with your order number and we will help you check the delivery.
Frequently asked questions
How long does delivery take?
Allow processing time plus transit time. Services vary by product and destination. Hair extensions include free standard shipping with estimated transit of 7–15 business days after dispatch. Read our Shipping Policy for other products.
Can I return my order?
Non-personalised products have a 30-day return window when unused and in their original packaging. Hair extensions must retain their hygiene seal for change-of-mind returns. Personalised items are excluded from change-of-mind returns. See Returns & Refunds for the full conditions.
Can I change my order?
Contact us immediately. We will check whether dispatch or personalised production has started and explain the available options.
Which currency will I pay in?
Your selected country or region determines available local pricing. Check the currency and total shown at checkout before paying.