Shipping policy
Last updated: 19 October 2026
Delivery time consists of order processing or production time + transit time. The available delivery services and their charges are shown at checkout before you pay.
1. Where we deliver
Our currently supported destinations include the United States, Canada, Australia, New Zealand, the United Kingdom and European Union countries. Enter your full delivery address at checkout to confirm service availability for your order. We cannot promise delivery to a destination that is unavailable at checkout.
2. Processing and dispatch
Orders are normally processed within 1–3 business days, excluding weekends and holidays. Personalised products may require additional production time where stated on the product page. Please review the item's production details before ordering.
Perstarly is operated by MUXIL LIMITED at our UK registered office and business address. This address is not a promise that every product ships from the UK. Dispatch arrangements vary by product and destination. For the dispatch country of a particular item, contact support@perstarly.com before ordering.
3. Hair extensions: free standard shipping
All Perstarly Seamless Clip-In Remy Human Hair Extensions receive free standard shipping with no minimum spend, for every colour and length, to destinations supported at checkout. Estimated standard transit is 7–15 business days after dispatch.
Taxes, import duties and import taxes are covered by Perstarly. Hair-extension orders are delivered duty paid (DDP), so there are no extra import charges to pay when your parcel arrives.
4. Other products and shipping charges
Other products may have shipping charges based on the item, order value, destination and selected service. The hair-extension free-shipping offer does not make unrelated items in a mixed basket free to ship. All shipping charges are displayed before you confirm payment.
- Heated Christmas Robe: Standard, 10–20 business days; Expedited, 5–7 business days; Super, 3–5 business days after dispatch. Available rates appear at checkout in your checkout currency.
- Other standard products: Standard, 7–15 business days; Express, 3–7 business days after dispatch, where available. Rates vary by destination and order value.
Delivery times are estimates, not guaranteed arrival dates. Product-specific delivery information and the services actually offered at checkout apply to your order.
5. Taxes and import charges
Our shipping terms cover applicable import duties and import taxes for supported destinations. Product prices and any separate delivery charge are shown before payment. If a carrier requests an unexpected import payment for your Perstarly order, contact us with the notice so we can resolve it before you pay.
6. Tracking your order
When your order is dispatched, use the tracking or order-status link in your shipping confirmation. If you cannot locate it, email us with your order number and we will help you check the shipment.
7. Address changes, delays and missing parcels
Check your delivery address before paying. Contact us immediately if it needs correcting; changes may not be possible after dispatch. Customs processing, weather, public holidays and carrier disruption can affect arrival dates. If a parcel is late, missing, damaged or marked delivered but cannot be found, contact us so we can investigate with the carrier and arrange an appropriate resolution. Your statutory rights remain unaffected.
8. Returns
Free outbound shipping does not include free change-of-mind return postage. See our Returns & Refunds Policy for the 30-day window, hygiene-seal conditions, personalised-product exceptions and return costs.
Contact Perstarly
Perstarly is operated by MUXIL LIMITED.
Registered office and business address:
L220, Beaconside Business Village, Stafford Enterprise Park,
Weston Road, Stafford, ST18 0BF, United Kingdom
Email: support@perstarly.com
Phone: +44 20 8432 3088
Customer support: Monday–Friday, 9:00 AM–6:00 PM, United Kingdom local time (GMT/BST). Saturday–Sunday: closed.
For an order enquiry, please include your order number. For returns, contact us for the designated return address before sending a parcel; our office address is not an automatically authorised return address.