Terms of service

Last updated: 19 October 2026

These terms apply to purchases and use of perstarly.com, operated by MUXIL LIMITED ("Perstarly", "we", "us"). Please read these terms together with our Shipping Policy, Returns & Refunds Policy and Privacy Policy.

1. Shopping with Perstarly

We sell personalised gifts alongside non-personalised products, including hair extensions, home, pet-care and device accessories. The product page describes what is included, available options and any item-specific conditions. Select your size, colour and personalisation carefully before placing an order.

2. Prices, currencies and payment

Prices are displayed in the currency shown for your selected country or region. Your basket and checkout show the amount and currency payable, including any separate shipping charges and applicable taxes, before you confirm payment. We use Shopify checkout and the payment methods offered there. Available wallets or local payment options depend on your country, device and eligibility.

Payment is required before dispatch or custom production. Future price changes do not change the agreed price of an accepted order. If we discover a material pricing or availability error, we will contact you to resolve it or offer a refund rather than silently charging more.

3. Orders and personalisation

Provide accurate contact, delivery and customisation details. You must have permission to use any names, images or other material you submit. Contact us promptly to request changes. Personalised orders cannot normally be changed or cancelled once production has started; this does not remove your rights for faulty or misdescribed goods.

4. Delivery

Processing and transit times, destination coverage, delivery charges and import-charge arrangements are explained in our Shipping Policy. Delivery estimates are not guaranteed. Please contact us about missing or delayed parcels so we can investigate and provide an appropriate remedy.

5. Returns, exchanges and refunds

Non-personalised products are eligible for our 30-day return window when unused and in their original condition and packaging. Hair extensions require an intact hygiene seal for change-of-mind returns. Personalised items are excluded from change-of-mind returns. Full conditions, fees and refund timing are in our Returns & Refunds Policy. Mandatory consumer rights are not restricted by these terms.

6. Website use and intellectual property

Use this website lawfully and do not misuse its security, content or customer information. Website content belongs to Perstarly or the relevant rights holders. Do not reproduce material without permission. References to third-party names or brands do not imply that Perstarly is affiliated with or endorsed by them unless expressly stated.

7. Privacy

Our Privacy Policy explains how personal information is processed, including order fulfilment, customer support, analytics and advertising, and the choices available to you.

8. Responsibility and consumer protections

Nothing in these terms excludes liability that cannot legally be excluded or limits mandatory rights relating to product quality, description, delivery, cancellation or refunds. Please contact us first about a problem so we can try to resolve it.

9. Updates

We may update these terms for future purchases and will show the revision date here. Changes do not remove rights already attached to an existing order.

Contact Perstarly

Perstarly is operated by MUXIL LIMITED.

Registered office and business address:
L220, Beaconside Business Village, Stafford Enterprise Park,
Weston Road, Stafford, ST18 0BF, United Kingdom

Email: support@perstarly.com
Phone: +44 20 8432 3088

Customer support: Monday–Friday, 9:00 AM–6:00 PM, United Kingdom local time (GMT/BST). Saturday–Sunday: closed.

For an order enquiry, please include your order number. For returns, contact us for the designated return address before sending a parcel; our office address is not an automatically authorised return address.